U.S. airlines cut the rate by which passengers were bumped from crowded flights to the lowest level on record last year, the Department of Transportation said Thursday. Passengers lost their seats involuntarily at a rate of just 0.34 per 10,000, down sharply from 0.62 per 10,000 in 2016. Major airlines made a commitment to address routine overbooking after a backlash over the forceful removal of a United Airlines passenger, which was caught on video. Delta Air Lines, the second largest U.S. carrier by passenger traffic, posted the lowest rate of denials, 0.05 per 10,000, while American, the biggest U.S. carrier, bumped 0.38 per 10,000. [Reuters] |
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